Product Information

YES! Of course! Our manufacturers will be providing appropriate certification (whether its NIOSH, CE, or CFDA), along with the product, if it is necessary. We will not import any items that are not FDA approved because it jeopardizes our license. For further investigation into our company, you may also look up “Horst Enterprises Inc” on the FDA database online to see all the FDA registered devices we have as listings. For more information, feel free to contact us directly.

We understand the need for this question due to market saturation. However, the owners of this company have been in the medical industry for over two decades dealing with durable medical equipment (DME) transactions. If needed, we are happy to provide:

- FDA Establishment Identifier (FEI)
- Employer Identification Number (EIN)
- Importer/Operator Number

About ProLine Medical

Our list is growing everyday but here is an abbreviated list of
organizations who have recently placed orders with us:

- Federal Emergency Management Agency (FEMA)

- Hardin County General Hospital

- Jackson-Madison County General Hospital

- Loudoun County Public Schools

- Millennial Healthcare Solutions, FL

- Planned Parenthood LA Offices

- SunStar Paramedics

- Vanderbilt University

All of our products that are in stock are housed within our warehouse in Florida.

The owners of our company have done business overseas for over 23 years and sustain close relationships with the manufacturers in China and here in the United States. We do not share our factory names without a non-disclosure agreement.

Payment Methods

We've partnered with Quad Pay to allow your purchase to be split into 4 payments. Choose QuadPay as your payment method at checkout for orders over $35. The first 25% of your order total is charged at the time of purchase. Pay the rest in equal installments billed automatically over 6 weeks.

We accept the following: Visa, Mastercard, AMEX, PayPal, Shopify Pay, Apple Pay, Google Pay, and Venmo.

Shipping

We want to get you our products as soon as possible. Upon completed processing of order, items in stock will be shipped out within 1 business day. However, please keep in mind, depending on size of the order, stateside stock’s shipping times can vary from either 2-5 business days. All bulk orders can be fulfilled between 7-10 business days. There is also expedited shipping, upon request (at buyer’s cost). Please contact us for more information.

Our inventory levels change every single hour. If for any reason your order something that can no longer be fulfilled within two weeks, we will notify you and provide a 100% refund. Refunds take 5-7 business days depending on your bank.

We are so sorry if you receive your order damaged. Let us make it up to you by providing a full refund or we will resend your order at no cost. Refunds take 5-7 days to process depending on your bank or credit card.