Returns
Absolutely no orders can be returned for the safety of our team members.
Refunds
Refunds will only be processed on damaged orders or orders that can no longer be fulfilled.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often a 5-7 day processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@prolinemedsupplies.com.
Exchanges
Absolutely no orders should be sent back to our address for an exchange for the safety of our team members.
Gifts
Absolutely no gifted orders should be sent back to our address for the safety of our team members.
Shipping
Absolutely no orders should be sent back to our address for the safety of our team members.
